We believe that providing a safe operating environment contributes directly to the level of service, productivity and efficiency of our operation. As a result, the safety of our employees, our customers and the public is our top priority.
We exhibit quality in everything we do from our service delivery to our safety record. We have management personnel solely dedicated to quality, safety, learning management, and training, because we know these areas are integral to our success.
To ensure we are holding our management team, operations, and employees accountable, we compile and report on data related to observations and near misses. We use this information in both decision making and as learning tools within our operations.
With a strong belief in transparency and open communication, when we see issues, we work quickly to address them while maintaining active dialogue with our customers. We believe this is key to seeking continuous improvement in everything we do.
We believe that one essential difference between us and our competitors is our continued investment in developing our employees. Our mission commits to creating a safe, positive and thriving work environment in which opportunity and advancement are not only possible but encouraged. Development opportunities are provided through ample resources and training to encourage individual development and success. We strive to motivate and engage employees through respect, opportunities, communication, and recognition.
We leverage a learning management system to manage web-based, classroom, and on-the-job training, ensuring our employees are well equipped to succeed. Training topics include areas ranging from safety and customer service to technical training and conflict resolution.